Business Administration Level 3


The Business Administration course serves as initial training or CPD (Continuing Professional Development) for anyone who hopes to work, or is currently working, in a senior administrative role within a business or organisation. It will teach the theory, knowledge and skills that can be directly applied in a real-world working environment. A great way to enhance your CV.



Animal Care Level Course at Level 2

  • Course code: BSM42
  • Delivery method: Online or Paper
  • Course duration: 12 Months
  • Entry requirements: No prior qualification needed
  • Award achieved: Certificate of Achievement by ABC
  • Awarding body: ABC

On completing this home study course, learners will gain an understanding of how to run an efficient, well organised administration system, either as a supervisor, manager, or senior member of support staff.

This includes designing and maintaining compliant health and safety and equality and diversity policies, as well as practical administrative task, like minute taking or event organisation.


Course Content

The course is divided up into seven modules:

Module 1: What is Customer Service Excellence?

  • Why Plan for Excellence?
  • Traditional Quality Systems
  • Modern Quality Systems

Module 2: Why is Service Excellence Important? 

  • Financial Necessity
  • Legal Necessity
  • Marketing Necessity
  • Survival Necessity
  • Stakeholder Necessity

Module 3: : What Do Customers Want?

  • Identification of Needs
  • Revealed Requirements
  • Expected Requirements
  • Emotional Requirements
  • Finding Out What Customers Want
  • Market Research

Module 4: How to Plan for Service Excellence

  • Where Do You Fit In?
  • Understanding the Situation
  • Deciding on Standards
  • Benchmarking
  • Aims and Objectives
  • Making a Plan for Any Size of Quality Project

Module 5: How to Deliver Service Excellence

  • Project Plan with Quality Milestones
  • Quality Requirements and Objectives
  • Organisation and Responsibilities
  • Conventions and Standards
  • Controlling Change
  • Resources and Deliverables
  • Supplier Control
  • Quality Techniques

Module 6: How to Monitor Service Excellence

  • Quality Assurance
  • Corrective Action
  • Design Reviews
  • Quality Audits and Reviews
  • Testing and Reliability
  • Training for Service Excellence

Module 7: How to Maintain Service Excellence

  • Quality Evaluation
  • Improving Skills
  • Improving Service
Qualification Information

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Kendal Publishing Ltd on behalf of UK Distance Learning & Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by UK Distance Learning & Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards’ endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

[1] Regulators for exams and assessments in England and Wales

Method of Study

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.


Online Version

Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.

Method of Assessment
Course Length Information
Tutor Support

Additional information

Online Or Paper

Online, Paper


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Paper based courses are only available for UK deliveries. Online courses are available for UK and International students. Dismiss