Working in Healthcare Level 3

£250.00

This programme is designed for people who wish gain a broad understanding of how health care (NHS and private) is structured, the services provided and how staff in health care can help to ensure that patients and users can access the health services they require.

Description

Working in Healthcare Course at Level 3

  • Course code: SH129
  • Delivery method: Paper Course
  • Course duration: 12 Months The course will take around 90 hours of study to complete.
  • Entry requirements: No prior qualification needed
  • Award achieved: Certificate of Achievement by ABC
  • Awarding body: ABC
The objectives of the course are to:
  • Develop a broad understanding of the structure and responsibilities of NHS bodies and private
    healthcare providers in the UK
  • Learn how the component parts of the health care system integrate and how staff liaise
    between the various components
  • Understand how to help patients and service users to access the health care services needed
  • Understand the range of physical resources, equipment and aids available; and how to
    manage them
  • Study how to provide a customer focused service and create a good impression wit service
    users
Course Content

The course is divided up into five units, as follows:

Unit 1: Understanding the Structure of the Health Care Sector

The National Health Service
Structure of the Healthcare System in the UK

  • The Department of Health
  • The Secretary of State for Health
  • NHS England
  • Clinical Commissioning Groups
  • Health and Wellbeing Boards
  • Public Health England
  • Delivery of NHS Services
  • Primary Care Services
  • Health Care in the UK Home Countries
  • Private Health care
  • The Complementary and Alternative Medicine Sector

Unit 2: Liaise Between Primary, Secondary and Community Teams

  • Primary Health Care Team
  • Secondary Health Care Team
  • Community Health Care Team
  • Forming Healthy Working Relationships with Others
  • Working Together in Teams
  • Working in Partnership with Others
  • Confidentiality
  • Legislation relating to information sharing
  • Work in ways that are agreed with the employer
  • Legal Responsibilities
  • Summary of legislation and regulations
  • Useful links

Unit 3: Support Individuals to Identify, Access and Use Services and Facilities

  • Services and Facilities about Which Individuals May Require Information
  • Services provided in an Individual’s Home
  • Services and Facilities provided outside the Individual’s Home
  • The Benefits of Accessing a Range of Services and Facilities
  • Identify Possible Barriers to Accessing and Understanding Information
  • Support Individuals to Understand Information
  • Check an Individual Understands the Information
  • Support Individuals to Identify and Select Services and Facilities
  • Agree Preferred Options for Services and Facilities
  • Support Individuals to Access and Use Services and Facilities
  • Support Individuals to Review Access to and Use of Services and Facilities
  • Methods of Giving Feedback
  • Other Sources of Support

Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting

  • Physical Resources
  • Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care
  • IT Office Equipment and Supplies
  • Managing Physical Equipment Supplies and Materials
  • Plan the Use of Physical Resources
  • Obtain Physical Resources
  • The Purchasing Policy and Procedure
  • An Environmentally Friendly Purchasing Policy
  • Ensuring Continued Availability and Quality of Resources
  • Monitoring the Use of Physical Resources
  • Space Management
  • Safeguarding Equipment
  • IT Security
  • Managing Human Resources Efficiently

Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation

  • Establishing Rapport with Customers
  • Responding Appropriately To Customers
  • Communicating Information to Clients

 

 

Qualification Information

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards’ endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

[1] Regulators for exams and assessments in England and Wales

Method of Study

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

 

Method of Assessment
Course Length Information
Tutor Support

Paper based courses are only available for UK deliveries. Online courses are available for UK and International students. Dismiss