Understanding Working in Healthcare (Level 2 Certificate)


This Level 2 Certificate in Understanding Working in the Health Sector is aimed at Learners who are considering, or starting out in a career in the health sector. It equips students with underpinning knowledge and understanding of the sector and roles needed to become an effective member of a health care team, and would support progression and personal development into a wide range of health care roles both NHS and private.

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Understanding Working in the Health Sector Certificate at Level 2

  • Course code: SH130B
  • Delivery method: Paper Course
  • Course duration: 12 Months The course will take around 125 hours of study to complete.
  • Entry requirements: No prior qualification needed
  • Award achieved: Award by ABC
  • Awarding body: ABC Awards

The aims of the course are to develop knowledge and understanding of the following aspects of working in health sector occupations:

  • Role of the healthcare worker
  • Communication skills
  • Personal development in the health sector
  • Health, safety and security in the health sector
  • Understanding quality standards
  • Equality, diversity and inclusion
Course Content

Your study pack is dispatched in full at the time of enrolment and provides all you need to complete your studies:

  • Studyguide
  • Comprehensive study notes for each element of the course
  • Self-assessment activities
  • Assignments
  • Tutor support
  • Assignment marking & feedback
  • Certification


Understanding Working in the Health Sector (Level 2 Certificate)

Summary of Course Units

The list below indicates the course structure and six study units, showing the list of accredited qualification units, the number of credits provided by each completed unit, and the guided learning hours associated with each unit.

Unit 1. Understand the role of the healthcare worker

This unit provides the knowledge required to understand the nature of working relationships, working in ways that are agreed with the employer and working in partnership with others.

Guided learning hours: 20

Unit 2. Communication skills for working in the health sector

This unit covers the different forms of communication in the health sector. Learners will become aware of the different people they may need to communicate with and the importance of establishing the appropriate form of communication for individuals. They will also investigate the importance of completing accurate records and maintaining confidentiality.

Guided learning hours: 20

Unit 3. Personal development in the health sector

In this unit learners will identify their own personal development needs and how feedback and reflection can support their personal development.

Guided learning hours: 10

Unit 4. Health, safety and security in the health sector

This unit aims to give learners an understanding of how they can assist in maintaining health, safety and security in a healthcare environment. It covers aspects such as identifying risk; relevant legislation and workplace policies and procedures; how to respond to emergency situations; and how to report issues.

Guided learning hours: 25

Unit 5. Understand quality standards in the health sector

This unit aims to give learners an understanding of how to deliver quality standards of service that address legislation, policies and procedures in the health sector. They will investigate how organisations monitor, evaluate and maintain these standards and which resources can support them.

Guided learning hours: 20

Unit 6. Equality and diversity in the health sector

This unit develops learners’ understanding of the importance of equality and diversity in the health sector. Learners will understand that it’s everyone’s responsibility to act in ways that support equality and diversity and how to respond to behaviour that is discriminatory.

Guided learning hours: 25

Qualification Information

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.

The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government.

Method of Study

Paper Based
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrollment.

Method of Assessment

Each unit is followed by a written assignment (comprising a portfolio of evidence of learning), which is submitted and then marked by your tutor.  Each portfolio will consist of a mixture of knowledge and understanding based tasks requiring text based / essay style answers.

Once marked, students receive feedback on their work from their tutor and should it be required there is the opportunity to amend and re-submit the work.

Course Length Information

Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to compete.

Tutor Support

Paper based courses are only available for UK deliveries. Online courses are available for UK and International students. Dismiss